1. What types of yarn do you offer?
We offer a wide range of yarn for hand knitting, including wool, cotton, acrylic, polyester, and specialty yarns such as macramé and braided yarn. Our catalogue also features embroidery kits.
2. Delivery and shipping times
We deliver across the UK. Delivery times depend on your location and the chosen shipping method. Order processing typically takes 1–2 working days.
3. Can I place a bulk order?
Yes, we work with both retail and wholesale customers. If you need yarn in large quantities, please contact us for a personalised price quote and delivery options.
4. How can I pay for my order?
We accept payments via major credit and debit cards, PayPal, and other secure online payment methods. Detailed payment information is available on the checkout page.
5. How can I check if a specific yarn lot is available?
If you need a specific yarn lot, please mention it in the order comments or contact us before purchasing. We will confirm availability before dispatching your order.
6. Can I return or exchange yarn?
We accept returns within 90 days of receiving your order, provided the item is unused and in its original packaging. Custom orders and cut-to-length items are non-returnable.
7. Issues with email notifications
If you haven’t received your order confirmation or other email notifications, please check your spam folder. If the email is not there, contact us, and we will resend the information.
8. How do I use a discount coupon?
To use a discount coupon, you must be a registered user. Enter the coupon code in the designated field on the checkout page. If the coupon is valid, the discount will be applied automatically.
9. How can I contact you?
You can reach us via the contact form on our website, by email, or via WhatsApp. All contact details can be found on the Contact Us page.
If you have any further questions, don’t hesitate to get in touch – we’re always happy to help!