Track My Package

At JustKnit, we want you to know where your order is and when it is expected to arrive.

UK orders are normally dispatched using Royal Mail, making it simple to follow your parcel once tracking becomes available.

Looking for delivery information? You’ll also find details about UK dispatch, delivery services and estimated delivery times below.

How to Track Your Royal Mail Delivery

  1. Check your dispatch email Once your order has been dispatched, you’ll receive a dispatch confirmation email from JustKnit. If tracking is available for your delivery service, the email will include your Royal Mail tracking number.
  2. Go to Royal Mail tracking Visit the official Royal Mail Track Your Item page.
  3. Enter your tracking number Enter the tracking number from your dispatch email into the Royal Mail tracking field and select Track.
  4. Follow your delivery progress Where tracking is available, Royal Mail will show the latest updates for your parcel, including its progress through the delivery network.

When Will My Tracking Information Be Available?

Tracking information may not appear immediately after you receive your dispatch email.

  • Tracking normally becomes active after Royal Mail has scanned the parcel into its network.
  • In some cases this may take up to approximately 24 hours after dispatch.
  • During busy periods, weekends or bank holidays, tracking updates may take a little longer to appear.
  • Some delivery services provide more detailed tracking updates than others.

Delivery Information

  • UK stock: products shown as available are dispatched from our UK stock.
  • Royal Mail: UK orders are normally sent using reliable Royal Mail delivery services.
  • Free UK delivery: free UK delivery is currently available on qualifying orders over £30.
  • Delivery options: available delivery services and any applicable charges are shown at checkout before payment.
  • Delivery times: estimated delivery times depend on the service selected and the destination.
  • Delivery times are estimates and may be affected by weekends, bank holidays, severe weather, Royal Mail delays or peak seasonal periods.

What If My Parcel Has Not Arrived?

If your estimated delivery time has passed, please check the tracking information first, as Royal Mail may provide an updated delivery status.

Occasionally a parcel may be delayed within the postal network. If there has been no useful tracking update or you are concerned about your order, please contact us.

Please include your order number when contacting us so that we can locate your order more quickly.

My Tracking Number Does Not Work

If Royal Mail does not recognise your tracking number immediately, please allow some time for the parcel to be scanned into their network.

If the tracking information is still unavailable after approximately 24 hours, please contact JustKnit and include your order number.

Need Help With Your Order?

If you haven’t received your dispatch information, have a question about delivery or need help with an existing order, please contact us. Including your order number will help us assist you more quickly.

Contact JustKnit