Frequently Asked Questions

JustKnit offers yarn and creative supplies for knitting, crochet, macramé and other craft projects.

Our range includes Papatya hand knitting yarn, including DK, Aran, chunky, multicolour, cotton, wool-blend, chenille and other yarns, together with Relax braided yarn and cord.

You can also browse the full JustKnit shop to see our current collection.

Start with the yarn weight recommended by your knitting or crochet pattern. Common UK yarn weights include 4 Ply, DK, Aran, Chunky and Super Chunky.

Our Yarn Weight Guide explains the main UK yarn weights, international equivalents, typical needle and hook sizes, and how to compare yarns when making a substitution.

Yes. Many yarns can be used for both knitting and crochet. The important factors are the yarn weight, fibre, construction, recommended needle or hook size and the requirements of your project.

Many of our Papatya yarns are suitable for both knitting and crochet.

Yes. For projects that need more structure, such as crochet bags, baskets, placemats and macramé décor, explore our braided yarn and cord collection.

See the Relax braided yarn and cord range for suitable options.

Visit our Learn section for practical guides, techniques, project ideas and patterns.

You can also use our Yarn Weight Guide to understand yarn thickness and choose an appropriate yarn for your first project.

Yes. JustKnit stocks a wide range of Papatya yarn for knitting and crochet, including plain, multicolour, self-striping, wool-blend, cotton, bamboo, DK, Aran and chunky options.

Products shown as available are held in UK stock and dispatched from the UK.

If a particular dye lot is important for your project, please contact us before ordering and tell us the yarn, colour and dye lot you need.

We will check the available stock for you. For larger projects, we recommend buying enough yarn at the same time because future stock may come from a different dye lot.

Yes. Products shown as available on JustKnit are dispatched from our UK stock.

Browse the JustKnit shop to see the yarn and craft supplies currently available.

Yes. Free UK delivery is currently available on qualifying orders over £30.

Available delivery services and any applicable charges are shown at checkout before payment.

For more information, see our Delivery Information & Tracking.

Once your order has been dispatched, you will receive a dispatch confirmation email. If tracking is available for the delivery service used, the email will include your tracking number.

Visit our Track My Package page for Royal Mail tracking instructions and delivery information.

Delivery times depend on the service selected and your destination. Estimated times can also be affected by weekends, bank holidays, severe weather and busy seasonal periods.

See our Delivery Information page for further guidance.

Please check your Spam or Junk folder first, as automated order emails can occasionally be filtered by email providers.

If you still cannot find your confirmation, please contact us and include your name and, if available, your order number.

You can pay securely using major credit and debit cards and supported online payment methods available at checkout.

Depending on your device and location, available payment methods may include PayPal, Apple Pay and Google Pay.

For more details, see our Payment Information page.

Check that your card details, billing address and expiry date are correct and that sufficient funds or credit are available.

You can also try another payment method offered at checkout. If the problem continues, your bank or payment provider will normally be able to explain why the transaction was declined.

See our Payment Information page for further guidance.

New newsletter subscribers can receive a 15% welcome discount for their first qualifying order.

Subscribe using the form on the JustKnit website and confirm your email address using the confirmation email we send you. After confirmation, you will receive the welcome discount details by email.

If the email does not arrive, please check your Spam or Junk folder. The welcome offer is intended for one-time use per customer and may be subject to the terms stated in the promotional email.

Items should be unused and returned in their original condition. Some exclusions may apply, so please read our Returns & Refunds Policy before sending an item back.

Yes. If you need a larger quantity of a particular yarn or colour, please contact us before ordering. We can check current stock, available dye lots and whether additional quantities may be available.

Please use our Contact page and include the yarn name, colour and approximate quantity required.

If you need help with a product, colour, dye lot, delivery, payment or an existing order, please use our Contact page.

When contacting us about an existing order, please include your order number where possible so we can help you more quickly.